BeaRose

Same day Delivery Available!

Same day Delivery Available!

FAQ

At BeaRose, we believe that luxury is in each detail. Therefore, we do not mass produce our bears and are custom made per order to ensure that each product is created with the upmost attention to detail. We only use high-quality materials as these rose animals are created from special 3D roses which looks similar to a real rose.

In addition, our products come with the following advantages:

Long lasting

These BeaRose rose animals will not lose its attractive appearance for a very long time as the rose buds will not lose its  beautiful appearance, nor original colour.

Uniqueness

Our BeaRose rose products are a unique concept and is the perfect gift for any celebration, it is also a new word in interior design. You can use them to decorate your wedding or other formal celebration as  they suit any theme or design and emphasises the exquisite taste of the organisers. This will create a special atmosphere and capture the significance of the day.

Customize 

Our BeaRose products allow the customer to customize their very own BeaRose products, for example, we can add an alphabet to Bearose products that have a heart. We can certainly create something unique just for our customers. 

No, our rose bears are handmade with artificial 3D plastic suede roses. These roses are visually similar from natural roses; creating the impression of fresh roses. The plastic suede roses are a soft decorative material used in various types of needlework. It has a velvety texture resembling rose petals and is soft to touch. These roses will never wither or die and will last!

Due to the handling of the rose bears, some of the rosebuds may fall out. Please use the glue stick with a glue gun and simply glue them back together. Alternatively, you can use super glue to stick the rosebud back together.

Due to the handling of the rose bears, some of the rosebuds may be flat during shipment. No need to stress as this is completely normal! The rosebuds are made of plastic suede 3D material which is soft and delicate. Therefore, small areas may be flat and squished. All you need to do is to heat the rosebuds by using a hairdryer and lightly squeeze it to shape.

Please ensure that you take care of your rose bear as follows:

  • Please do not water the rose bear.
  • If a rose falls off, please use super glue to put it back together.
  • Use a gentle brush to remove any dust or dirt from the rose bear.
  • Keep BeaRose in a room-temperature environment.
  • Avoid the rose bear from being directly exposed to sunlight, strong air-conditioning, fans or vents.
  • Keep good care of your new friend BeaRose and he will give you love back forever.

Yes! We would love to help you out with customisations to make the rose bear a special gift for your loved one. We do offer alphabet customisation services like adding the initial of a name onto a selected BeaRose designs (specifically those with a heart) to create a unique design for our customers. We offer different color bow ties for the rose bear and personalized notes to include with your rose bear as well. Please note the message you want included with your order. 

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:

Paid: You have just paid for your order, our system will start to notify us of your order immediately.

Processing: Dose of Roses will typically process orders 5-10 business days upon payment. Your processing order will go through the following phases.

  1. Receiving and allocating items to your order
  2. Inspecting your items quality
  3. Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

Dispatched: Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

Shipped Out: Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

Ordering online from bearose.sg is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method, and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however, stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

We process orders very quickly, so cancellations cannot be made once the order is placed.

Our order processing hours are between 11AM to 6PM, Mon-Fri (excl. Public Holidays) Orders received before 2PM will be processed within 1-2 days.

Orders received after 2PM will be processed within 3-4 days.

No deliveries will be made on Sun/Public Holidays unless a special request has been made. (Subjected to additional charges that will be informed before confirmation of order.)

For specific delivery arrangement requests, kindly contact us at 90093923.

Delivery timing options:

9am – 9pm: $10
10am – 1pm: $18
1pm – 6pm: $18
6pm – 10pm: $18
Custom delivery timing: Please call 90093923

We ship orders all over the world via DHL.

Our order processing hours are between 11AM to 6PM, Mon-Fri (excl. Public Holidays) Orders received before 2PM will be processed within 1-2 days.

Orders received after 2PM will be processed within 3-4 days.

No deliveries will be made on Sun/Public Holidays unless a special request has been made. (Subjected to additional charges that will be informed before confirmation of order.)

For specific delivery arrangement requests, kindly contact us at 90093923.

Delivery timing options:

9am – 9pm: $10
10am – 1pm: $18
1pm – 6pm: $18
6pm – 10pm: $18
Custom delivery timing: Please call 90093923

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Please Note all our BeaBear are Handmade

Production Time: Order verification, tailoring, quality check and packaging. Usually Takes 1-2 Business Days

Shipping Times

Singapore: 1-5 Business days + processing time.

Rest of the world: 7-21 Business days

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order in “Track my order page” by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

We do not offer any refunds or exchanges for change of mind. Please note that each order is custom made. Refunds are only available if the rose bear is faulty.

Need Some Helps?

Feel free to drop us a question / enquiry we will get back to you in 24 hours!

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